Return Policy

<h3><strong>Return and Refund Policy for RGBKeys Webshop</strong></h3>

<h4><strong>Returns</strong></h4>
<p>RGBKeys aims for the satisfaction of every customer. If for any reason you are not satisfied with your purchase, we offer an easy return process.</p>
<ul>
<li><strong>Free Return Shipping:</strong> We no longer cover the cost of return shipping. The customer is responsible for the return shipping.</li>
<li><strong>Countries:</strong> We accept returns and exchanges from customers in:
<ul>
<li><strong>Belgium</strong></li>
<li><strong>The Netherlands</strong></li>
</ul>
</li>
<li><strong>Cooling-off Period:</strong> You have 14 days from the day of receipt of your order to request a return. During this period, you can contact us via <a href="mailto:service@rgbkeys.com">service@rgbkeys.com</a> to initiate a return.</li>
<li><strong>Product Condition:</strong> Returned products must be in new or lightly used condition, with all original labels and packaging.</li>
<li><strong>Return Method:</strong> Returns must be sent by mail.</li>
</ul>
<hr>

<h4><strong>Exchanges</strong></h4>
<ul>
<li>Exchanges are accepted for products in new or lightly used condition within 14 days of receipt.</li>
</ul>
<hr>

<h4><strong>Refunds</strong></h4>
<ul>
<li><strong>Refund Options:</strong> Once we have received and inspected the returned product, we will process the refund. The refund can be made to the original payment method or as a credit for future purchases, depending on your preference.</li>
<li><strong>Processing Time:</strong> Please allow up to <strong>7 days</strong> for the processing of the refund. The time required for the refund may vary depending on your bank or credit card company.</li>
<li><strong>Restocking Fees:</strong> No additional fees are charged for processing returns.</li>
</ul>
<hr>

<h4><strong>Questions</strong></h4>
<p>If you have any questions regarding returns and refunds, please contact us at <a href="mailto:service@rgbkeys.com">service@rgbkeys.com</a>.</p>
<p>RGBKeys reserves the right to refuse returns that do not comply with the above policy.</p>
<hr>

<p>We appreciate your trust in our products and strive to provide a positive shopping experience. <strong>This policy is effective as of 01/01/2024 and may be updated without prior notice.</strong></p>